Data Deletion Instructions
Last updated: September 12, 2026
You can ask Ascend AI Solutions to delete the personal information we hold about you at any time. This page explains how to make that request, what we do with it, and how to check where it has got to.
What data we may hold about you
Depending on how you have interacted with us or with a business that uses our services, we may hold:
- Your name and phone number
- WhatsApp messages exchanged with a business we operate automation for
- Enquiries, appointment or booking details
- Transaction records, excluding full payment card or banking credentials
How to request deletion
Send us a deletion request by either of these routes:
- Email helloascendaisol@gmail.com with the subject line "Data Deletion Request"
- Send a WhatsApp message to +91 79895 54697 saying you want your data deleted
What to include in your request
So we can find your records and be sure the request is genuinely yours, please tell us:
- The phone number or email address you used with us
- The name of the business you were dealing with, if you know it
- Whether you want everything deleted, or only specific information
What happens next
We will acknowledge your request and reply with a reference number you can quote. We aim to complete verified requests within 30 days.
Once complete, we confirm in writing what was deleted and anything we had to keep.
Checking the status of your request
Reply to our acknowledgement, or contact us quoting your reference number, and we will tell you the current status of the request in plain language.
If we cannot delete some or all of your data, we will tell you which data, and the specific reason we are keeping it.
What we may need to keep
We may retain limited information where the law requires it or where we have a legitimate reason, for example:
- Invoices and transaction records we are required to keep for tax and accounting purposes
- Records needed to establish, exercise or defend a legal claim
- A minimal record of your deletion request itself, so we can show it was honoured
Data held by WhatsApp and Meta
Deleting data from our systems does not delete the copy of your conversation held on your own device, or any data held by Meta through the WhatsApp Business Platform.
To delete messages on your device, use WhatsApp's own delete options. For data held by Meta, please refer to WhatsApp's and Meta's privacy policies and their in-app account controls.
Stopping messages without deleting your data
If you only want the messages to stop, you do not need to delete anything. Reply STOP to any WhatsApp message you receive from us and we will stop messaging you.
Related policies
See our Privacy Policy for what we collect and why, and our Terms of Service for the terms covering our services.
Contact us
To make a deletion request, or to ask about one you have already sent, contact us at: